WINNERS!!!! AHIA BEST ELECTRICAL TOOL 2023 - EVY PROFESSIONAL E-CURL PRO
25% OFF RESTYLE HOT BRUSH + FREE THERMAL MAT*
2023 XMAS PROMO - FREE STYLING ESSENTIALS PACK WITH PURCHASE OF ANY HOT TOOL*
Test
WINNERS!!!! AHIA BEST ELECTRICAL TOOL 2023 - EVY PROFESSIONAL E-CURL PRO
25% OFF RESTYLE HOT BRUSH + FREE THERMAL MAT*
2023 XMAS PROMO - FREE STYLING ESSENTIALS PACK WITH PURCHASE OF ANY HOT TOOL*
Test
At TOK Jewellers, we are committed to ensuring your satisfaction with our products. If you have received a faulty item, we are here to assist you. Please take a moment to familiarize yourself with our return policy for online orders.
Refund or Replacement for Faulty Items
TOK Jewellers will gladly offer a refund or replacement for items deemed faulty. We stand behind the quality of our products and aim to resolve any issues promptly. However, please note that we do not offer refunds or exchanges for change of mind.
Return Requirements
To initiate a return, the following requirements must be met:
Return Shipping
Return shipping costs are the responsibility of the customer. We recommend using a reliable shipping service and obtaining a copy of your return tracking details. TOK Jewellers does not accept responsibility for items lost or damaged in transit during the return process.
Refund/Replacement Process
Once we receive your returned item and verify that it meets our return requirements, we will process your refund or replacement promptly. Please allow a reasonable processing time for the transaction to reflect.
Contact Us
If you have any questions or concerns regarding the return process, please feel free to contact our customer support team at info@tokjewellers.com.au or 1300 101 735.
Thank you for choosing TOK Jewellers. We appreciate your understanding and cooperation in adhering to our returns policy.