Refund policy

At TOK Jewellers, we are committed to ensuring your satisfaction with our products. If you have received a faulty item, we are here to assist you. Please take a moment to familiarize yourself with our return policy for online orders.

Refund or Replacement for Faulty Items

TOK Jewellers will gladly offer a refund or replacement for items deemed faulty. We stand behind the quality of our products and aim to resolve any issues promptly. However, please note that we do not offer refunds or exchanges for change of mind.

Return Requirements

To initiate a return, the following requirements must be met:

• The item/s must be in their original condition and original packaging, i.e., unworn and undamaged.
• Your order must be returned to us within 14 days of delivery.
• Ensure your Returns Form is completed with all the required details to expedite the return process.

Return Shipping

Return shipping costs are the responsibility of the customer. We recommend using a reliable shipping service and obtaining a copy of your return tracking details. TOK Jewellers does not accept responsibility for items lost or damaged in transit during the return process.

How to Initiate a Return:

1. Complete the Returns Form provided with your original order, including all necessary details.
2. Package the item securely in its original packaging.
3. Affix the return address label provided on the Returns Form to the package.
4. Send the package to the designated return address.

Refund/Replacement Process

Once we receive your returned item and verify that it meets our return requirements, we will process your refund or replacement promptly. Please allow a reasonable processing time for the transaction to reflect.

Contact Us

If you have any questions or concerns regarding the return process, please feel free to contact our customer support team at info@tokjewellers.com.au or 1300 101 735.

Thank you for choosing TOK Jewellers. We appreciate your understanding and cooperation in adhering to our returns policy.